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Office of the Registrar

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CONTACT US

300 Jay Street
Namm Hall, Room NG-15
Brooklyn, NY 11201

Email: registrar@citytech.cuny.edu

PHONE HOURS

Monday - Thursday
9:00 am - 5:00 pm

Phone: 718-260-5800

ZOOM VIRTUAL OFFICE HOURS

Monday
10:00 am - 12:00 pm

Tuesday
2:00 pm - 4:00 pm

Wednesday
3:30 pm - 5:30 pm

Thursday
1:00 pm - 3:00 pm

Zoom Link: Click Here
Meeting ID: 968 1104 7784
Passcode: 384019

Incomplete Grade Information

An incomplete is typically assigned when a student has satisfactorily completed a majority of the coursework, but for reasons beyond their control cannot complete the entire course.

  • An “INC” (Incomplete) indicates there is a reasonable expectation that a student can successfully complete the remaining work; usually representing 1-2 assignments or exams that amount to 25% or less of the final grade.
  • When the missing work has been submitted and graded, the instructor must complete a Grade Update and submit to the Registrar's Office by the deadline found on academic calendar, generally one month after the beginning of the following semester. If no grade change form is submitted, the grade will convert automatically to an “FIN,” a failing grade.
  • When the course with an "INC" is a prerequisite for another needed course, students are strongly urged to submit work at least a month prior to the start of the following semester. If the “INC” is not replaced with a passing grade by two weeks before the start of the semester, the student will be dropped from any courses for which the course with an “INC” is a prerequisite.
  • Students cannot graduate in a semester in which they have an incomplete. Those who have an incomplete in their planned final semester will need to apply again the following semester, after having resolved the grade.

To resolve an incomplete grade:

1. Please check CUNYfirst to identify all courses where your grade is showing as INC. Identify the course number, semester, and professor.

2. If you already submitted the work and received a grade, follow up with the professor to let them know that the grade has not been updated in CUNYfirst and request that they please follow up on the paperwork. Include your full name, the course number, the semester, and any previous correspondence you had about it.

3. If you submitted the work and have not received a grade, follow up with the professor to ask if there is any other material they need and to request the grade update. Include your full name, the course number, the semester, and any previous correspondence you had about it.

4. If you have not yet submitted the work, contact the professor to ask what you would need to turn in and by what date for them to be able to provide a final grade by the deadline in the academic calendar. If there is not time to complete the work and have it graded, ask what your final grade for the course is without that work. Include your full name, the course number, the semester, and any previous correspondence you had about it.

5. For fall 2020 courses, you can opt to receive credit or no credit instead of a grade that counts toward your GPA. You will have 20 days from when the grade is updated in CUNYfirst to decide. Read more here: https://www.citytech.cuny.edu/registrar/credit-no-credit-policy.aspx.

If you do not receive a response from the professor, please follow up with the chair of the department, the dean of the school, or the provost.